1. How long will I receive my order?

In the absence of special circumstances, we aim to deliver within the time-frame indicated below but as there are many things we may not be able to control between warehouse and destination, we are not able to guarantee any firm delivery dates upon order. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out from late delivery.

2. How to track my order?

You can track your order status by visiting the My Orders page. You'll receive three separate email notifications:

1.           When your order is confirmed,

2.           When your order is shipped, and

3.           When your order is delivered.

3. How much is the delivery fee?

The delivery fee is a flat rate of $10, applicable to any order amount, parcel size, or weight.

4. Can I change my delivery address?

Once the order is confirmed, no changes are allowed. Our systems are automated, and any changes may cause delays in order preparation. We strongly recommend reviewing your order details and delivery address carefully before proceeding to checkout. If you need to change the delivery address, please contact our Customer Service via WhatsApp at +60 111 328 0243 or email sg.customerservice@sasa.com immediately. No changes can be made if the order has already been shipped.

If the provided delivery address is incorrect and causes the delivery to fail, Sa Sa Singapore (SA SA COSMETIC CO. (S) PTE LTD) will not be liable for any loss, replacement, or refund.

5. What if I am away and not available to receive my order?

If you are unavailable to receive the order, and our shipping partner makes several unsuccessful delivery attempts, your package will be returned to the nearest Sa Sa store for self-collection. If you would like to arrange a redelivery, you will be responsible for the additional shipping fee. For further assistance, please contact our Customer Service via WhatsApp at +60 111 328 0243 or email sg.customerservice@sasa.com.