This Exchange or Refund policy is only applicable to purchases made on Sa Sa Singapore Official Website.

Please examine the goods immediately upon collection or delivery for any deficiencies or damages. Do not accept the parcel if the seal has been cut or opened. If you receive a damaged parcel, report it to our Customer Service within 24 hours via WhatsApp at +60 111 328 0243 or email sg.customerservice@sasa.com, and provide pictures as proof for further assistance.

EXCHANGE

1. An exchange of a product can only be arranged for the following reasons:

a. The product delivered is damaged or defective;

b. The product is within 6 months of the expiry date or has expired (except for products clearly marked as short expiry date items or under clearance sales);

c. The product received is different from the product ordered.

For an exchange, the product must be in its original condition (unused and unmarked), with the original quantity and packaging as first delivered to you, along with proof of purchase.

·       For reason (a), the product must be unused and returned in its original condition.

·       For reasons (b) and (c), the product must be sealed, unopened, with the plastic intact, and unused.

2. Exchanges are only allowed for the same item, meaning the same variant and product code. If the same item is not available, you may proceed to return the item for a refund .

a. Products purchased as part of a bundle set or multi-item pack (e.g., 2nd@50%, Buy One Get One Free, Purchase-with-Purchase, etc.) must be exchanged as a whole set.

b. Individual products within a bundle set or multi-item pack cannot be exchanged.

3. For home delivery orders, exchanges can be made at any of your nearest Sa Sa stores. We do not accept product returns or exchanges processed through courier delivery services. If you are unable to visit the store and need to arrange a delivery service for the return or exchange, please note that the delivery fee will be borne by you.

4. To return a product for exchange, you must provide Order Confirmation Email (either on mobile or in print) as proof of purchase.  Failure to provide proof of purchase may result in Sa Sa Cosmetic Co. (S) Pte Ltd being unable to process the exchange request.

5. If you receive any items in the conditions stated above and wish to exchange them, you must notify Customer Service via WhatsApp at +60 111 328 0243 or email sg.customerservice@sasa.com within 14 days of receiving the goods. Please do not return the product(s) to Sa Sa stores before notifying the Customer Service Team or before proper arrangements. Please allow up to 3 working days for your inquiry to be processed.

REFUND

1. Refund of order can only be arranged under the following reasons:

a. The product delivered is in damaged or defective;

b. The product is within 6 months of the expiry date or has expired (except for products clearly marked as short expiry date items or under clearance sales);

c. The product received is different from the product ordered.

d. Refund requests will not be accepted if made more than 14 days after receiving the order.

For a refund, the product must be in its original condition (unused and unmarked), with the original quantity and packaging as first delivered to you, along with proof of purchase.

·       For reason (a), the product must be unused and returned in its original condition.

·       For reasons (b) and (c), the product must be sealed, unopened, with the plastic intact, and unused.

Failure to provide proof of purchase may result in Sa Sa Cosmetic Co. (S) Pte Ltd reserving the right to reject the refund request.

2. No cash refunds will be provided at the store cashier. Refunds will be processed via the same mode of payment used for the purchase. If the payment was made with a debit or credit card, the refund will be issued to the same debit or credit card within 30 working days from the product return date.

3. Administration fee will vary based on the following conditions:

a. Refund Requests made on the same day of the order:

·       You are entitled to a full refund on the same day of your order, without incurring any administrative fees. This condition may vary depending on the processing or delivery status of the order.

b. Refund Requests made on the next day or later:

·       If you make a refund request on the next day after placing your order or later, a $3 administrative fee will be charged. Approval of the refund request is subject to the order's processing and delivery status.

c. Refunds After Order Processing:

·       Once the order has entered the parcel packing stage, a $3 administrative fee will be charged. The return and refund process will then follow the guidelines outlined at point (1).

d. Non-Refundable Administrative Fee:

·       Please note that the administrative fee charged per order is non-refundable, even if the purchased items are eligible for a refund.

4. The administrative fee covers processing, handling, and related costs.

5.  Refunds will apply only to the item(s) purchase price and shipping fee, excluding the administrative fee.

6. To return a product for refund, you must provide Order Confirmation Email (either on mobile or in print) as proof of purchase.  Failure to provide proof of purchase may result in Sa Sa Cosmetic Co. (S) Pte Ltd being unable to process the refund request.

7. If you wish to return a product for refund, you must notify Customer Service via WhatsApp at +60 111 328 0243 or email sg.customerservice@sasa.com within 14 days of receiving the goods. Please do not return the product(s) to Sa Sa stores before notifying the Customer Service Team or before proper arrangements. Please allow up to 3 working days for your inquiry to be processed.

8. For Sa Sa Singapore P!NK and VIP!NK Members, in the event of a refund, all member points collected for the purchase of the refunded goods will be deducted from your member account. You can check your member points balance and transactions through Sa Sa Singapore Official Website.

9. By completing a purchase on our website, you agree to these terms.